Net banking, mobile banking, real-time money transfers, and similar services have changed the face of the sector from the last decades. Digitization and Cyberthreatsīanking is evolving in terms of digitization. It was a revolution that led to the growth and demand for artificial intelligence. These machines allow cash deposit and withdrawal directly communicating with input points on the device, thus, not requiring human assistance at all. A significant part of the banking industry concerning its customers is customer relationship management, which includes communicating with them.īanking saw a shift in preferences for visiting the locations with the introduction of ATMs. This sector is implementing this from the ground level with a principal aim of climbing heights in customer-centric approaches. Banking and AIĪrtificial intelligence is being used in the banking industry to scale new heights in customer relationship management.
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